Strict enforcement of
contractually-required administrative procedures may suggest that the
owner is getting a handle on the project. A seasoned, heavy
construction contractor might perceive this as an adversarial
pre-litigation posture, or, worse yet, that the owner is deliberately
acting in bad faith and thwarting fair dealing. As a consequence, owners
may be reluctant to be critical of a contractor’s CPM schedule, since
they may perceive their rigorous review comments will either assume
unwanted liability or be perceived negatively by the contractor. How the
owner phrases its oral and written inquiries or review comments will
determine which of these perceptions becomes dominant in the
contractor’s mind and resulting behavior. Despite the possible negative
connotation, owners are well-served to question the adequacy of a
contractor’s schedule, write comprehensive minutes, initiate assertive
formal written correspondence, record daily progress in field quality
assurance reports, and return detailed submittal review comments to
affect the contractor’s adherence to the specifications and prompt
schedule revisions to more accurately model the contractor’s plan. This
paper proposes a style of language that is devoid of criticism,
emotion, or contention, and is in keeping with the philosophy of
partnering that is so closely revered by executives, especially under
alternative project delivery.