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Re-evaluating Office Processes to Enhance Efficiency and Remove Barriers: Do We Really Need to Meet with Them All?

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Many institutions are experiencing significant increases in the number and complexity of accommodation requests, while staff sizes remain the same. Relying on established processes and procedures is causing many Disability Resources offices to become overwhelmed, while students are waiting longer and longer to receive equal access and opportunity. Attendees will hear the reflections of two institutions that challenged the thought process behind their established office processes and created a more efficient office environment while removing barriers to accessing approved accommodations. The presenters will describe how they learned how to look at the interactive process differently through honestly assessing their processes and identifying opportunities to remove barriers and improve student service, without compromising individualization of accommodations.


  • Maranda Maxey

    Maranda Maxey is Director for the Office of Disability Resources and the University's ADA /504 Coordinator at Appalachian State University. Maranda has nearly 20 years experience working within the field of disability resources and compliance. Maranda is a member of the National ADA Coordinators Association, the Association for Higher Education and Disability (AHEAD) and is heavily involved in North Carolina’s AHEAD affiliate where she has served on the Board of Directors for 8 years. Maranda consults with various constituencies including other universities and law firms on the Americans with Disabilities Act, specifically Title I and Title II along with process evaluation for efficiencies.

  • Mark Newmiller

    Mark Newmiller, Director of the Disability Resource Office, joined the DRO team in January 2003. A native of central New York, he holds a Bachelor of Arts degree in History from LeMoyne College, and a Master of Science degree in Special Education from the College of St. Rose. Mark has more than 25 years of professional experience working with students with disabilities. Throughout his career he has been responsible for teaching, evaluating, and determining the eligibility for services of students in a range of disability areas.

November 9, 2022
Wed 3:00 PM EST

Duration 1H 30M

This live web event has ended.

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