The Problem….
You just complete a system(s) overhaul and things don’t seem to be going so well. Staff seems to think things are better for them, but still, members are complaining that processes are too hard. Finding content is too difficult, registrations take too long etc.
You followed a traditional RFP process…what went wrong? Let’s explore the traditional RFP process, where there may be “blind spots” in the process, and what we might do differently to achieve different results.