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Patient Safety Beyond the Exam Room: Managing a Medical and Office Staff

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For more than 20 years, CAP's General Counsel Gordon Ownby has written his column "Case of the Month" summarizing real medical malpractice case studies. These cases share the kind of lessons that physicians don't necessarily learn in medical school, but will have to acquire as they continue with their practices.

In his next webinar, Mr. Ownby will focus on medical malpractice claims that arise from the inner workings of the medical office. Physicians can't do it all themselves, and sometimes their office staff go beyond the scope of their duties. Mr. Ownby will show examples of why protocols, training, and staying aware of what is going on in the medical office are important to reducing risk.

CME: 1.0 AMA PRA Category 1 Credit(s)™

At the completion of this activity, the attendee will be able to:

  • Describe the basic elements of a medical negligence lawsuit.
  • Discuss how missed communications between staff and physician can create patient safety risk.
  • Explain how well-intentioned staff that do too much or work independently creates new risk.
  • Learn from case examples the importance of knowing what is going on in the medical office.
The discussion will be followed by audience Q&A. CAP members are invited to submit their questions in advance of the webinar at This webinar will be recorded and shared with registrants who are unable to attend the live event.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Institute for Medical Quality/California Medical Association (IMQ/CMA) through The Cooperative of American Physicians, Inc.

CAP designates this webinar for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


  • Gordon Ownby, General Counsel, CAP

    As general counsel for the Cooperative of American Physicians, Inc., (CAP) since 1992, Mr. Ownby directs a legal staff and outside counsel to deliver legal solutions to this industry-leading medical professional liability company. Working with industry coalitions and company-retained lobbyists, Mr. Ownby provides analysis and key communications for CAP’s health care liability legislative program. Other duties at CAP include management of regulatory compliance, board governance, and liability coverage matters. Mr. Ownby promotes patient safety through his regular column for physicians, “Case of the Month.” In 2010, CAP published Mr. Ownby’s columns in the first edition of Medicine on Trial: Risk Management Lessons from Litigated Cases. His work has been published in Medscape and Inside Medical Liability

    Mr. Ownby earned his law degree from Loyola Law School in Los Angeles and was admitted to the California State Bar in 1987. He is a cum laude graduate of California State University, Northridge, where he earned a BA degree in Political Science.

November 18, 2020
Wed 12:00 PM PST

Duration 1H 0M

This live web event has ended.

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