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The Ins and Outs of Managing Patient Complaints - April 15, 2021

While it is nearly impossible for any practice to avoid the occasional unhappy patient, how physicians and their staff handle a patient’s concern can impact both your liability risk and your bottom line. In this one-hour webinar, CAP's risk management team shares their experience and knowledge to help you learn about the factors that influence a patient’s decision to make a complaint, become familiar with strategies to effectively address complaints, and understand how and when to part ways.