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Description
Receiving a complaint from a patient can be very stressful. While
it is nearly impossible for any practice to avoid the occasional unhappy
patient, how physicians and their staff handle a patient’s concern can impact
both your liability risk and your bottom line.
The risk management and patient safety experts at the
Cooperative of American Physicians, Inc. (CAP) frequently assist physician
members with the patient complaint resolution process. In this one-hour CME
webinar, CAP’s
risk management team will share their experience and knowledge to help you learn
about the factors that influence a patient’s decision to make a complaint, become
familiar with strategies to effectively address complaints, and understand how
and when to part ways.
At the completion of this
activity, the attendee will be able to:
- Define the role of the patient-physician relationship.
- Identify the importance of communication for safe patient outcomes.
- Recognize communication strategies in dealing with patient concerns and/or complaints.
- Understand the importance of properly discharging a patient from a practice in order to avoid allegations of patient abandonment.
- Know what elements are required in a patient discharge letter.
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council of Continuing Medical Education/California Medical Association (ACCME/CMA) through The Cooperative of American Physicians, Inc.
CAP designates this webinar for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.