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When Things Go Wrong: Transparency and Management of Adverse Events

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Description

Most physicians will have to anticipate how and when to initiate and navigate difficult conversations with their patients at some point during their career, especially after an adverse outcome has occurred. Managing a thoughtful approach and resolution process, however, can help you stay in the exam room and out of the courtroom. In this webinar, the risk management and patient safety experts at CAP introduce the core elements of a productive apology and disclosure strategy and address basic concepts and key techniques for how to effectively (and ineffectively) respond to complications arising from adverse events in patient care.

Contributors

  • Lee McMullin

    A Certified Professional in Healthcare Risk Management with more than 30 years of experience in claims and risk management, Lee McMullin originally joined the organization 20+ years ago to provide claims and risk management consultation for CAP’s 24-hour Hotline. After working closely with the Risk Management and Patient Safety Department, in 2009 he transitioned to his current position with CAP Cares, an early intervention program designed to assist CAP members in managing adverse outcomes arising from patient care. Before joining the staff at CAP, Mr. McMullin gained extensive experience in both risk management and litigation-management services.

    Mr. McMullin is a graduate of the Litigation Program from the UCLA Post Graduate School of Law and holds a certificate in Administration of Justice from Los Angeles Valley College. In addition to his studies in biology and genetics at California State University, Northridge, he holds a number of certificates from the Pierce College School of Nursing, including the Nursing Critical Care Core Curriculum. In addition, Mr. McMullin was a nationally registered Emergency Medical Technician and Instructor.

    Mr. McMullin is a Past President of the Southern California Association of Healthcare Risk Management (SCAHRM).

  • Rikki Valade

    Rikki Valade is a Senior Risk Management & Patient Safety Specialist with the Cooperative of American Physicians, Inc. She is part of the CAP Cares team that specializes in assisting members with adverse event management and grievances management. Rikki brings over twenty-five years of healthcare experience to CAP. In her most recent role as Clinical Risk Manager with MemorialCare Health System in Long Beach, Rikki worked for the Miller Children’s and Women’s Hospital as well as Long Beach Memorial Hospital overseeing its comprehensive risk reduction and prevention programs.

    A registered nurse, Rikki has worked for a variety of renown healthcare organizations, including Glendale Adventist Medical Center, Methodist Hospital of Southern California, and San Gabriel Valley Medical Center. Prior to joining CAP Rikki began her career as nurse in a range of clinical areas, including psychiatric nursing, medical surgical nursing, and hospice care. She eventually transitioned to a role in hospital Case Management for over 10 years before beginning her career in Risk Management for the past 10 years. She is a member of the Southern California Association for Healthcare Risk Management and the American Society for Healthcare Risk Management.