Description
Most physicians will have to anticipate how and when to initiate and navigate difficult conversations with their patients at some point during their career, especially after an adverse outcome has occurred. Managing a thoughtful approach and resolution process, however, can help you stay in the exam room and out of the courtroom. In this webinar, the risk management and patient safety experts at CAP introduce the core elements of a productive apology and disclosure strategy and address basic concepts and key techniques for how to effectively (and ineffectively) respond to complications arising from adverse events in patient care.
Contributors
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Lee McMullin
A Certified Professional in Healthcare Risk Management with more than 30 years of experience in claims and risk management, Lee McMullin originally joined the organization 20+ years ago to provide claims and risk management consultation for CAP’s 24-hour Hotline. After working closely with the Risk Management and Patient Safety Department, in 2009 he transitioned to his current position with CAP Cares, an early intervention program designed to assist CAP members in managing adverse outcomes arising from patient care. Before joining the staff at CAP, Mr. McMullin gained extensive experience in both risk management and litigation-management services.
Mr. McMullin is a graduate of the Litigation Program from the UCLA Post Graduate School of Law and holds a certificate in Administration of Justice from Los Angeles Valley College. In addition to his studies in biology and genetics at California State University, Northridge, he holds a number of certificates from the Pierce College School of Nursing, including the Nursing Critical Care Core Curriculum. In addition, Mr. McMullin was a nationally registered Emergency Medical Technician and Instructor.
Mr. McMullin is a Past President of the Southern California Association of Healthcare Risk Management (SCAHRM).
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Rikki Valade
Rikki Valade is a Senior Risk Management & Patient Safety Specialist with the Cooperative of American Physicians. Rikki joined CAP in 2020 and is part of the CAP Cares team. The CAP Cares team specializes in assisting healthcare providers respond to and manage complex practice issues including adverse events, difficult patient scenarios, regulatory inquiries, and subpoenas. Previously she was a Corporate Risk Manager for the MemorialCare Health System in Long Beach in the adult and pediatric setting where she oversaw its comprehensive risk reduction and prevention programs. Prior to that she was part of the Risk Team at Glendale Adventist Medical Center and USC Arcadia. Rikki has over 28 years of health care experience including 10 years of Case Management and 13 years in Risk Management. She has a Bachelor of Science in Nursing and is a certified Public Health Nurse.