When Things Go Wrong: Transparency and Management of Adverse Events
This video is currently being processed. It will be ready for viewing shortly.
Most physicians will have to anticipate how and when to initiate and navigate difficult conversations with their patients at some point during their career, especially after an adverse outcome has occurred. Managing a thoughtful approach and resolution process, however, can help you stay in the exam room and out of the courtroom. In this webinar, the risk management and patient safety experts at CAP introduce the core elements of a productive apology and disclosure strategy and address basic concepts and key techniques for how to effectively (and ineffectively) respond to complications arising from adverse events in patient care.