Have an attendance code?Submit This live web event has ended. Thank you for attending. Contributors Susan Jones, CPHRM Susan Jones is a Senior Risk Management and Patient Safety Specialist at the Cooperative of American Physicians, Inc. (CAP). A Certified Professional in Healthcare Risk Management, Ms. Jones has worked in the healthcare field for more than 20 years as a healthcare risk management and patient safety specialist, researcher, and educator. Ms. Jones has garnered extensive experience as a clinical risk manager for hospitals and trauma centers and also managed a 12-physician outpatient pediatric and adolescent practice, where she helped train the practice staff in instituting and operating an electronic medical records system. Ms. Jones earned a bachelor’s degree (Magna Cum Laude) from Temple University in Philadelphia and obtained her nursing license in 1997. Ms. Jones also holds a certificate in Paralegal Studies from the Harris School of Business, and obtained her Six Sigma training in 2010. She is a member of the American Society of Healthcare Risk Managers. Dona Constantine, RN Dona Constantine is a Senior Risk Management and Patient Safety Specialist at the Cooperative of American Physicians, Inc. (CAP). Prior to joining CAP, she served in various positions throughout her career including certified emergency nurse, case management advisor, and quality manager. She was also the director of Health Projects for the Foundation for Independence in Nicotine Dependence and the executive director of the National Alliance of Mental Illness Orange County. Ms. Constantine is a graduate of Paradise Valley School of Nursing and she obtained a Legal Assistantship Certificate from University of California, Irvine. She earned her Bachelor of Health Science from Chapman University.