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Questions about Transition to Blue Sky

I added an event to my cart, but I received an error message stating "Some items are either free or not available for your group, and have been removed." Why can't I purchase the event? Our events are part of a "Course." The course is the purchasable item that you must go back and add to your cart in order to successfully checkout and to access the event(s). If you see this message next to an event, you'll need to add the course to your cart in order to successfully register.



I attended a live event in the previous system prior to the transition, can I access the evaluation survey through Blue Sky? No, following the completion of the training, you will be receiving a survey via Survey Monkey. This survey will be sent out within 3 business days. You must complete the survey within 14 calendar days if you would like to receive a CE certificate. Here is a video on how to fill out the course completion survey: https://www.youtube.com/watch?v=uu6km_L23p8
We are unable to respond to emails from participants asking for confirmation that their course completion survey was received. If you clicked the SUBMIT button your survey was received.

I attended a live event in the previous system prior to the transition, will my certificate come through Blue Sky? No, your CE certificate will be emailed to you from certificates@simplecert.net. Please add this contact to your email so that the email does not go to your SPAM folder. Here is a video on how to download the certificate: https://www.youtube.com/watch?v=jyQAVaCkaEM You must download and save it immediately, or print it for your records for storage in a safe place.

I registered for an upcoming event in the previous system, but I don't see it in my Blue Sky account, why? CBI is working diligently to ensure that all users are registered for any upcoming events they previously registered for in the old system. We are working in order of when these events are to take place. Please allow at least two weeks for this registration process to be completed. After that time, if you still do not see your registration for the event, please email info@cbicenterforeducation.com


What is the process for receiving continuing education?


While anyone is welcome to sign up for and attend our training, we recognize that many attendees plan to get continuing education for their attendance. The steps below outline what to expect regarding continuing education.

Step 1: Register. To register for an event, click on the “Courses” tab located at the top of the page. Next, click on the course you are interested in attending. Inside the course details there is a blue button labeled “Add to Cart.” Click on “Add to Cart.” A pop up screen will appear asking if you’d like to continue shopping or proceed to checkout. You can continue shopping if there are other events you’d like to purchase, or you can proceed to checkout once you’ve selected all courses you’re interested in. Once in your cart, you will need to fill out and enter all required information and submit your purchase. You will receive an automated confirmation email with the details of the course you registered for, as well as a quick way to join the event when the time comes. If you did not receive the email, please check your spam folders.

Step 2: Attend the Event. On the day of the event, you can either go to your confirmation email or login directly to the site in the 5-10 minutes before the training and click on the “Join” button to open the zoom webinar. Please keep in mind that participants are eligible for continuing education if they attend the whole training. Partial credit will not be given. We can and do track your attendance for this purpose. Currently, events are held over Zoom.

Step 3: Complete the Event Survey. After the training, the course survey will be unlocked for participants to access and will be available for two weeks after the event. Make sure you are logged in to your account and then click on the course you attended. The survey will appear below the training. Click on the survey and fill out all questions accordingly. The course survey is required for anyone getting continuing education.

Step 4: Receive Continuing Education Certificate. If you attended the event and completed the survey, you are eligible to receive a Continuing Education Certificate. Because completion of the survey is required for the certificate, Cognitive Behavior Institute does not make the certificate accessible until the survey has been completed. Once you’ve attended the event and completed the survey, your certificate will be available. You will receive an email with your certificate and you can also access your certificate through your Blue Sky account.

Additional important communication about the event will come from info@cbicenterforeducation.com. Please ensure that this email is added to your contacts so that you receive these important communications.

Cognitive Behavior Institute is always working hard to make our processing more streamlined and easier to use, so the process described above may change over time.

If you have specific questions about any of these processes (or other questions) please read the Frequently Asked Questions below.



FAQ
Frequently Asked Questions
The mission of CBI Center for Education is to enhance the quality of mental health services and support the long-term development of mental health professionals through free and low-cost trainings. One way that we are able to keep trainings low-cost is by relying on technology to streamline all parts of the continuing education process and by maintaining a very small staff. Because we only have a few staff available to answer questions, it would help us out a lot if you would read through the Frequently Asked Questions prior to reaching out to us with questions about trainings.

Questions about Registration for Events

How can I be informed about your future trainings? Check out our website www.cbicenterforeducation.com and follow us on Facebook under "CBI Center for Education" so that you don't miss our announcements of future trainings! Additionally, we have a Cognitive Behavior Institute YouTube Channel with several free videos that anyone can access. We look forward to your attendance!

Questions about Zoom and Webinars

What platform will be used for the webinar? CBI Center for Education has invested in Zoom for Webinars. You do not need a Zoom account to join the webinar and you can join from your computer or mobile device. As an attendee, the presenter will not be able to see your video or hear you unless they give you special permission during the webinar.

What time will the webinar begin and in what time zone? Please see the event page on https://www.cbicenterforeducation.com/ for information about the webinar, such as the start time. In addition, when registrants receive the email for the event, the date and time of the event is included.

When will I receive the link to attend the webinar? After you’ve signed up for the event through our website, you will receive an automated email from Blue Sky. At the bottom of this email is a blue button labeled “Join” that you can click on the day of the event. Or log in directly to your Blue Sky account and join from there.

Why can’t I get into the webinar? Once you have joined the webinar, you might see a message that states that the webinar has not yet started. The webinar will start once the presenter has joined and clicks “start the meeting.” We hope this happens on time, but it may be several minutes late. Please be patient while you are waiting for the webinar to start.

What internet connection should I have for the webinar? We recommend having hard lined internet or being physically located close to your router. Technical support will not be provided by CBI for any connection issues on the day of the training. CBI will not issue refunds due to technical issues experienced by participants. Our presenters are connected to hard lined business grade internet when presenting.

What happens if my internet briefly freezes? If you become disconnected during the event, log back on immediately. A brief interruption of connectivity will not impact your eligibility for a CE certificate.

Will there be a recording? No, there will not be a recording or replay.

Will you know that I am logged in and active in the webinar? Yes, Zoom’s platform monitors the attendance and activity of the attendees. Additionally, there will be a chat feature and various forms of participation monitored throughout the training.

Will I have to show my face on camera? Zoom’s webinar platform does not capture participants on video unless specifically requested during the meeting by the host. Instead, participants will view the presenter and the presenter's slides on their screen.

Is there Audio? Yes, the webinar will have sound. Please test that your device’s sound is working prior to the event. A good way to do this is to go to YouTube and play a video.


Questions about the Event

Will I receive the presenter's slides? It is up to each presenter if they wish to share their slides. If slides are being shared, they will be uploaded as a document within the course in Blue Sky and can be downloaded and printed as necessary. We are unable to respond to emails asking for the slides ahead of the presentation.

Questions about the Survey

When will I receive my course evaluation survey? Following the completion of the event, the survey will be unlocked and located within the course. You must complete the survey within 14 calendar days following the event if you would like to receive a CE certificate.
We are unable to respond to emails from participants asking for confirmation that their course completion survey was received. If you clicked the SUBMIT button your survey was received.

Do I need to fill out the course evaluation survey if I don’t want a CE certificate? If you do not wish to receive a CE certificate, you do not need to complete this survey. The CE certificate is the only type of certificate that will be issued.

Questions about Continuing Education & Certificates

What is the criteria for receiving CE? If you attend the whole webinar and complete course evaluation survey, we will issue you the CE that you are eligible for.

How many suicide and ethics CE's will be issued? Please see the event page on https://www.cbicenterforeducation.com/for information about the training, including how much continuing education is offered and what type.

Will these CE's count toward my individual state licensure or another credential that I currently hold? It is the responsibility of licensee to determine if trainings are acceptable as continuing education to their state’s licensure board or other credentialing body. Some of our trainings are individually approved for continuing education, such as through the Association of Social Work Boards individual course ACE Program. In addition, CBI is an approved provider of continuing education through the American Psychological Association CESA program and is an approved provider of continuing education to counselors, social workers, and psychologists in the state of New York. Many boards accept trainings that are individual approved or are offered by approved providers for continuing education. Please see the event page for the training you are interested in on our website https://www.cbicenterforeducation.com/for approvals that apply for each specific training.

Will you issue partial CE credits? No, we do not issue partial CE credits and therefore if you do not attend the training in its entirety, you will not be receiving a CE certificate. This is an APA and ASWB ACE requirement and is non-negotiable. Please refrain from emailing us explaining why you were unable to login to the event on time (this includes mixing up time zones and technical difficulties).

When will I receive my CE certificate? Upon completion of the event and survey, your certificate will immediately be available.

How will I receive my CE certificate? Your CE certificate will be available through your Blue Sky account and will also be directly sent to your email associated with your Blue Sky account. It will automatically be accessible to you once all previous criteria have been met.

I filled out the wrong email address or misspelled my name on my account registration. How do I get a new certificate? In the registration, it asks for the participant to fill out their name, licensure, and license number. These fields automatically populate within our certificates. PLEASE NOTE: Any requested changes to the email entered after registration or after the survey is complete will require a $5 processing fee. Additional changes to the produced CE certificate based off of information provided by the attendee will also require a $5 processing fee. CBI Center of Education is extremely lean administratively and utilizes technology to streamline our events in order to keep our trainings free to low cost. When we receive manual requests post registration, additional staff is needed to assist with these manual requests, thus the reason for the change fees. Please reach out to info@cbicenterforeducation.com


Questions about Accommodation

How can I access accommodations for my disability? Our webinars are available to anyone who is able to access the internet. For those who are vision impaired graphs and videos are described verbally. We also read all of the questions and comments that are asked of our speakers. All questions and comments are made via the chat function. For those that require it, please contact us at info@cbicenterforeducation.com for more information on and/or to request closed-captioning.

Additional Questions

I have a question that isn’t in the Q&A. If you have any additional questions or concerns, please email us at info@cbicenterforeducation.com


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