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Collaborative Care Teams & Telehealth Tools: The Future is Now!

**Presented at the 2022 CMSA Annual Conference**
*** RN, CCM and SW credits ***
As case managers, particularly in accountable care organizations, we prepare clients for care at home. Clients are provided continuum of care instructions, educational information, and an opportunity to ask questions. Our continual goals are to avoid unnecessary hospitalizations, reduce emergency room visits, decrease fall-related injuries, and teach symptom management and alerts for illnesses such as heart failure. These are not easy tasks, although when achieved, is our job done? Not quite! These only begin our wide-range case management focus. As case managers we strive to empower and to be effective by incorporating emerging trends, learning and embracing technology, and supporting continuum of care. How do you get ‘there’ from ‘here’ or is this too futuristic? The future is now! In this presentation, you will learn road mapping and incorporating 360° case management across multi-disciplinary collaborative care teams.

The participant will be able to identify and explain emerging telehealth tools and trends and, develop avenues for process improvement by applying tools for better patient outcomes, especially in the medically complex population with Social Determinants of Health. This proactive approach will also benefit those with escalating behavioral health issues exacerbated by the Pandemic. Applying “The future is now!” equips participants with the ability to evaluate how collaborative care teams and telehealth tools can transform case management, particularly when focusing on health care inequities and disparities. Case managers will be able to consider successful avenues of continual assessment and improvement in evolving population health practices. Collaborative Care Teams & Telehealth Tools: The Future is Now! will demonstrate the application of multi-disciplinary collaboration and summarize examples and outcomes of applying various tools to address inequities magnified by the Pandemic.


  • Identify and explain emerging telehealth tools and trends.
  • Develop avenues for process improvement by applying tools for optimizing patient outcomes, especially within the medically complex population.
  • Recognize the importance of telehealth tools and pathways with collaborative care teams by evaluating case studies, which demonstrate improvement in continuum of care compliance across the ever-changing population health landscape.