In this course you will learn:
This manual presents a logical process for selling locks in a showroom. Locks in a decorative plumbing and hardware showroom refer to mechanisms inside a door as well as the door knobs, levers, handle sets, and other pieces of hardware outside of the door that open, close, and/or secure a door. We start with different types of exterior doors lock options followed by the steps needed to match those locks to different types of exterior doors typically found in homes. The manual then moves from exterior to interior, describing the types of interior locks that are sold in showrooms and common lock applications on interior doors in a home.

Learning Objectives:
After completing this course, participants will be able to:

• Describe the characteristics and parts of the door that sales professionals need to know in order to sell locks, latches, and door hardware trim.
• Describe different exterior and interior doors in a home and identify lock options for those door types that meet homeowners’ needs, goals, and budgets.
• Relate lock, latch, and trim terminology, installation options, and functions.
• Relate when showroom professional need to specify the handing of doors or levers.
• Relate the value-added services that professional independent decorative plumbing and hardware showrooms provide to homeowners, designers, installers, and builders.

A score of at least 90% is required to pass, and questions are selected from a pool and will show in random order. Participants may retake the test until they pass, and the questions will pull from the pool in random order with each retake.

This course is sponsored by:






Each module within this chapter will feature pages from our education manual, as well as an assessment to test the knowledge that you have acquired. Our education manuals can be found here