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High Conflict Personalities

learn how to UNDERSTAND and MANAGE High Conflict personalities

Start with an overview of common traits of five personality disorders that often result in high conflict situations:
Review related brain research and learn dos and don'ts for working with these types of clients. While managing people with high conflict personalities (HCPs) often involves skills that are the opposite of what we feel like doing, the program will provide techniques to ensure your practice is not overwhelmed or your case thrown off course.

Leave with tactics for navigating these relationships, including:
  • Connecting using the EAR method (empathy, attention and respect)
  • Productive ways to analyze options with clients and others
  • Employing the BIFF method (Brief, Informative, Friendly and Firm) to respond to hostility and misinformation
  • Setting limits on misbehavior with clients and others
No matter your area of practice, this program will help you be more effective and productive while also allowing you to maintain your own balance and take a calmer approach to conflict.

CLE Eligibility

If you are unsure if this program has been approved in your state or have any questions about self-reporting, please click on the CLE icon to find out more or  contact us before taking the time to purchase and complete this program!


  • Members and Alumni: $30
  • Non-members: $45