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Frictionless Checkout: Changing the Way Consumers Pay


Learn about new models changing the way consumers pay. Commerce Ventures will share how technology is removing the need for physical checkout – and improving the experience for consumers as well as merchants. Will Glaser, CEO of Grabango, will share how the company is automating checkout for some of the largest grocers and convenience stores without the need to retrofit existing infrastructure. Mustafa Khanwala, CEO of Mishipay, will share how the company is enabling consumers to checkout without human interaction, using their mobile phones. Each company presentation will be followed by a moderated discussion and audience Q&A.

Learning Objectives:
  1. Identify cutting edge technologies changing the physical checkout
  2. Assess impact on existing operations and customer experience Understand the implications on your existing cost structure and operating environment
  3. Demonstrate which frictionless checkout model is best suited for their retail footprint


  • Will Glaser | Founder & CEO - Grabango

    Will Glaser is the founder and CEO of Grabango, the leading provider of checkout-free technology for existing, large-scale store chains. Prior to Grabango, Will co-founded Pandora Media, and served as its CTO and COO during the first five years of the company's history. The technology Will built at Pandora became the first machine learning algorithm ever deployed on a large consumer scale. Will was awarded a rare triple major from Cornell University in Computer Science, Mathematics, and Physics.

  • Mustafa Khanwala | Founder - MishiPay

    Mustafa Khanwala is a Mechatronic Engineer with a proven track record of successful innovation, leading projects for companies including Porsche, National Instruments, Barclays and Tata. Since founding MishiPay in 2015, he has grown the business into Europe's leading mobile self-checkout provider, with clients across the world including the likes of Decathlon, Eroski, Relay and Spar. Mustafa has led fundraising for MishiPay of over £5.5m and was named on the prestigious Forbes 30 Under 30 List in 2019.

  • Matt Nichols | General Partner - Commerce Ventures

    Matt has been an investor in and operator of early stage technology companies for 15 years. He has a specific focus on commerce and retail technology. At Commerce Ventures he has led investments in Grabango, Mulberry, Pensa Systems, RewardLayer, Simon Data, Syte, and Trove (Yerdle).

    Prior to Commerce Ventures, Matt was the CEO of Gemvara, a disruptive jewelry eCommerce business that was sold to Berkshire Hathaway. Matt also worked as a venture capitalist at Highland Capital Partners and Morgan Stanley Venture Partners where his investments included Bullhorn (Acq’d by Vista Equity Partners), Pixable (Acq’d by SingTel), Avamar (Acq’d by EMC), Tarari (Acq’d by LSI), and Perceptive Software (Acq’d by Lexmark).

    Matt was a member of Morgan Stanley‘s Technology Corporate Finance team where he was part of the Google IPO team and also spent time in Google’s corporate development group. Matt studied Economics at Pomona College and earned an MBA with high distinction from the Tuck School of Business.