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Exploring the MAG Learning Center

Thank you

The MAG recently launched an immersive learning platform that has reimagined how payments educational content will be consumed. From Best Practices to Webinars, SIG notes to eLearning, the MAG Learning Center (or as we call it - the MLC for short) has something for all skill levels and organizes all content into a consolidated, user-friendly interface. In this first-of-its-kind demo webinar (a deminar, if you will), come meet with MAG's Education team in this interactive session where you'll learn how to best utilize the platform to stay up to date on relevant and ever-changing payments education content.

Learning Objectives:

  1. Explore the Events hub to learn how to register for future webinars and re-watch the recordings of timeless past webinars.
  2. Identify how to stay updated on everything going on in MAG's Committees and Communities of Practice in their dedicated hubs or circle back on past SIG discussion notes in SIG Central.
  3. Recognize the different areas of the Learning Catalog and where to find important merchant-only resources.

Description

The MAG recently launched an immersive learning platform that has reimagined how payments educational content will be consumed. From Best Practices to Webinars, SIG notes to eLearning, the MAG Learning Center (or as we call it - the MLC for short) has something for all skill levels and organizes all content into a consolidated, user-friendly interface. In this first-of-its-kind demo webinar (a deminar, if you will), come meet with MAG's Education team in this interactive session where you'll learn how to best utilize the platform to stay up to date on relevant and ever-changing payments education content.

Learning Objectives:

  1. Explore the Events hub to learn how to register for future webinars and re-watch the recordings of timeless past webinars.
  2. Identify how to stay updated on everything going on in MAG's Committees and Communities of Practice in their dedicated hubs or circle back on past SIG discussion notes in SIG Central.
  3. Recognize the different areas of the Learning Catalog and where to find important merchant-only resources.

Contributors

  • Eric O'Brien | Vice President, Collaboration and Education - Merchant Advisory Group

    Eric serves as Vice President, Collaboration and Education for the Merchant Advisory Group (MAG). In this role, he has responsibility for leading Collaboration efforts with industry stakeholders to create positive change in payments as well as strategic oversight for MAG's educational programs. Eric is also responsible for the strategic direction of MAG’s Special Interest Groups.

    Prior to MAG, Eric served as Senior Manager of Payment Operations & Analytics at Dunkin’ Brands. In his role there, Eric oversaw the business vertical of payments acceptance for Dunkin’ and Baskin-Robbins with a focus on financial analytics, accounting, and franchisee relations regarding payments. In addition to day-to-day responsibilities, Eric also managed the relationships with the card brands and acquirers, ensuring rules compliance and representing payments throughout the Dunkin’ ecosystem with many cross-functional teams on digital initiatives and fraud mitigation. As a merchant, Eric served as the Co-Chair of the MAG Collaboration Committee and led the Small Ticket/Restaurant Special Interest Group. He has a Business Degree from Suffolk University and is a native of Boston.

  • Leah Collins | Director, Education and Design - Merchant Advisory Group

    Leah has oversight of MAG content, marketing, and overall communications editorial calendar intended to offer relevant information, education, and learning for merchants’ payments professionals through various delivery channels striving for consistency in message and timeliness in delivery of content. Providing expertise on instructional design efforts and development of learning activities to support overall MAG education efforts.

    Leah has over a decade of expertise in Nonprofit Organization management, Learning Development, Communications and Marketing. She is an expert at developing creative marketing strategies and overseeing the creation of internal and external collateral materials. In previous positions, Leah has led the development and standardization of corporate policies and comprehensive customer focused procedural documents.

    Leah received a bachelor’s degree from the College of St. Catherine in Communication Studies and a Master’s in Education degree from Saint Mary’s University in Learning Design Technology.

January 13, 2021
Wed 12:00 PM CST

Duration 1H 0M

This live web event has ended.

Support Contact
learningcenter@merchantadvisorygroup.org