How to Stop Chargebacks in Time to Recover Revenue

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This webinar recording is for current merchant members only.

Chargebacks are expensive, and they pose a greater risk to businesses right now – amid the current spike in eCommerce. When they hit, chargebacks can lower profits, increase operational expenses, and even force businesses into excessive dispute monitoring programs. But the right strategies can help you resolve potential disputes before they escalate. Learn new ways to reduce chargebacks for immediate results.

In this session, you’ll learn strategies to:

Identify and prevent fraudulent transactions
Stop friendly fraud chargebacks
Resolve pre-disputes before they become chargebacks
Auto-decision pre-disputes and refunds to reduce manual reviews

Contributors

Scott Adams | VP of Friendly Fraud - Kount

Scott Adams is well known and respected in the online business community, the card-not-present payment community, and the affiliate and Internet marketing community. He successfully combines exceptional IT skills and cutting-edge anti-fraud mechanics to solve problems and quickly improve a company’s ROI.

In one recent position, he grew a small $5M eBook company that was losing their merchant account (chargeback rate > 7%) to a company with revenue of $25M annually and a healthy chargeback rate of 0.7%. During his decade leading that company, Scott created one of the earliest affiliate metrics tracking systems and developed his own proprietary anti-fraud software.

Most recently, Scott has been the Director of Fraud and Risk at Riot Games, an international online game company with millions of users worldwide. In his years with Riot as the first head of fraud they’d ever had, he took the company from being fined by Visa/MasterCard and near TMF to good standing in just a few months. He also traveled the world and met thousands of people who share a love of gaming and technology.

Scott is currently CEO of FraudPVP, a company he started to address issues in payments, anti-hack, and anti-fraud, while providing merchant tools and consulting. His top clients include Epic Games, makers of the popular game Fortnite, where he is helping to drive fraud down and improve payments, customer service and other areas.

Thank you

Contributors

Scott Adams | VP of Friendly Fraud - Kount