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Merchant Fraud Strategies Benchmarking Study - What Merchants are Doing to Prevent Fraud

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Card fraud costs U.S. retailers around $12.25 billion in revenue in 2020 alone. Historically, the majority of fraud has taken place online, and the COVID-19 pandemic led to a huge spike in fraud as a result of the shift to online transactions. As false declines also reach a high point under COVID, it’s never been more important for merchants to understand their fraud profile, employ the right tools to combat fraud, and coordinate effectively with their fraud prevention supply chain.

During the pandemic, the MAG, in coordination with CMSPI, released a survey to U.S. merchants to collect data on fraud trends, fraud tools and their overall effectiveness. In this webinar, CMSPI’s eCommerce and Insights teams will come together to review the survey results, highlight key trends in fraud, and offer unique insights into retail fraud trends.


  • Julian Cardona | Financial Analyst - CMSPI

    Julian monitors the financial trends and performances of players within payments, utilizing those insights to provide perspective into the industry's performance.

  • Aditya Thakur | Ecommerce Consultant - CMSPI

    Aditya is an Ecommerce Consultant at CMSPI based out of Atlanta, GA. He works with global merchants to optimize their ecommerce payments arrangements to mitigate chargebacks and maximize approval rates. Aditya and his team work with transaction level data to benchmark supplier performance and highlight areas of opportunity for their merchants.

  • Christian Johnson | Economist - CMSPI

    Christian gathers and investigates insights into payments trends and leverages those insights to advocate for a fair and competitive payments industry. His work at CMSPI, ranging from state-level advocacy for fair fees to international analysis of anti-competitive markets, involves a strong reliance on data and evidence-based reporting. He is a purpose-driven merchant advocate who believes government and markets can work to make a more competitive payments landscape.

November 10, 2021
Wed 12:00 PM CST

Duration 1H 0M

This live web event has ended.