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MAG 2021 Town Hall

Thank you

Another exciting year in payments is ending, and there are many changes in the industry to consider as you plan for 2022. The MAG is constantly working to ensure that merchants have a voice in the payments system. Join Kathy Hanna, MAG Chair and Senior Director, Enterprise Payments & Store Support Enterprise Payments Department at The Kroger Co. and John Drechny, MAG CEO, to hear how the payments landscape is evolving and where the MAG’s efforts are focused. The conversation will cover new alternative payments coming to market, the battle for routing choice, the evolution of the customer experience, and reducing friction and fraud. Take advantage of the opportunity to ask Kathy and John how the MAG is engaged in these issues. Register today to attend this timely and relevant webinar!

Description

Another exciting year in payments is ending, and there are many changes in the industry to consider as you plan for 2022. The MAG is constantly working to ensure that merchants have a voice in the payments system. Join Kathy Hanna, MAG Chair and Senior Director, Enterprise Payments & Store Support Enterprise Payments Department at The Kroger Co. and John Drechny, MAG CEO, to hear how the payments landscape is evolving and where the MAG’s efforts are focused. The conversation will cover new alternative payments coming to market, the battle for routing choice, the evolution of the customer experience, and reducing friction and fraud. Take advantage of the opportunity to ask Kathy and John how the MAG is engaged in these issues. Register today to attend this timely and relevant webinar!

Contributors

  • Kathy Hanna | Vice President, Payments Acceptance and Services - The Kroger Co.

    Kathy has responsibility for acceptance and management of all forms of payment acceptance and related cost across all business lines, including retail stores, fuel, and internet. Her responsibility includes teams that support digital, in-store, fuel and pharmacy for payments along with the business and contractual relationships with depository banks, card brands, EFT networks, armored car carriers, and Kroger’s multiple acquirers. She manages teams that provide customer payment support, bad debt collections, government benefits, bulk gift card orders, and fraud detection.

  • John Drechny | CEO - Merchant Advisory Group

    John has been CEO of the Merchant Advisory Group (MAG) since 2019. As CEO, John helps MAG’s merchant members drive positive change and innovation in the payments industry, serving merchants’ interests through collaboration, education, and advocacy. Under John’s leadership, the MAG has grown considerably and launched new efforts includingTech Forum, MAG International, and Merchant Payments self-directed eLearning series.

    Prior to joining the MAG, John enjoyed a 20-year career at Walmart holding various leadership positions in Payments Acceptance, Marketing, and Financial Services. As part of the leadership of Walmart’s Payments team, John helped shape and implement a comprehensive strategy increasing the ease of payments in an omni-channel environment while ensuring Walmart could deliver on its brand promise of helping its customers save more so they can live better.

    In addition to his work at the MAG and Walmart, John has participated in many cross-functional payments industry groups including the Faster Payments Council and U.S. Payments Forum, where he has held Board positions. John also speaks at many of the payments industry’s key events. Industry stakeholders have recognized John for his ability to collaborate, find common ground, and drive positive outcomes from opposing views.

    John attended Northern Illinois University in DeKalb, Illinois, where he received his bachelor’s degree. He currently lives in Venice, Florida.

December 1, 2021
Wed 12:00 PM CST

Duration 1H 0M

This live web event has ended.

Support Contact
learningcenter@merchantadvisorygroup.org