This webinar will share wide-ranging examples of refund behavior that span the spectrum from legitimate refunds to opportunistic abuse through to hardened fraudulent activity. Delve into the data to look at the different points in a customer journey where a merchant may choose to intervene. Explore the options for intervention to strike the balance between cutting out abuse and retaining customers in highly competitive markets.
- A multi-party problem - Learn about the many actors and techniques involved in refund abuse.
- How to identify refund abusers in your customer data.
- How to protect your revenue: the measures you can take to block, discourage or reform refund abusers.