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Design Your Own Operations Solution

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Think about the big initiatives, goals, and challenges that you’re working on right now. Most likely, they aren’t siloed within one department or easily solved with one answer. Problem solving and solution creation is complex. You have to deal with multiple departments and a myriad of smaller issues.
So, how do leading-edge companies efficiently and effectively drive positive change? Many of them use a framework that can be applied to any initiative, ensuring you’re covering every aspect of the challenge.
During this session, we’ll be covering problem identification all the way through to identifying potential solutions. Participants will come away with:
•An operations solution framework you can leverage within your organization to identify problems and solutions
•A process to view issues through at least two different perspectives to gain a more comprehensive solution
•A greater ability to link issues to measurable business outcomes


  • Brenda Grow, ARM, CIC, MA, Senior Specialist, Solutions, US

    Brenda joined ReSource Pro in March 2016 with over 30 years in the insurance industry, starting as a rater for a large insurance carrier. She spent many years at a large retail insurance agency, where she started as an Account Assistant, working through the ranks to her eventual position as Senior Vice President, Commercial Services Manager and Director of Strategic Initiatives. Brenda is a licensed property & casualty agent in California and holds the ARM and CIC designations. She also serves on the CISR Board of Directors through the National Alliance.

  • Robert Mueller, Principal Solutions Architect, US

    Before joining Resource Pro, Rob worked on the agency side, including as AVP of Operations for a top-10 global broker. Rob’s 15 years of experience includes exposure to both the employee benefits and property & casualty sides of insurance. He holds an MBA from the University of Denver and BA in Economics from Lewis and Clark College in Portland, Oregon. In his current role of Principal, Solutions Architect, Rob partners both internally and externally to drive exciting changes for ReSource Pro clients.

July 21, 2021
Wed 11:00 AM CDT

Duration 1H 0M

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