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Small Win Coaching - How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond

Registration Rates:

In this program, participants will learn:
  • The difference between Developmental and Evaluative Coaching
  • How to identify a “small win opportunity” in calls, email, live chats and social media interactions
  • The 1-day coaching cycle that gets observable and measurable results
  • Making positive or corrective feedback sound natural and sincere
  • Overcoming resistance to feedback
  • How to help supervisors develop as coaches
  • Practice exercises Managers can use with New Supervisors
  • Case study examples from 3 different industries about how the “small win” approach improved results
Speaker: Ronna Caras, President of Caras Training
Ronna Caras
Ronna Caras, President, Caras Training is a sought after speaker, author and curriculum developer with more than 25 years experience bringing skill development programs to life. She is known for innovative, real word solutions to employee development challenges that bring measurable results.