This online program will equip you with essential skills to leverage
live chat in your customer care and engagement operations. This
comprehensive three-part training course on live chat and how to get
measurable results is perfect for your entire team, including agents,
managers or supervisors.
Customers love chat. Across demographics, they’re using it to connect
with companies. Whether your customer care organization is already
chatting with customers or you’re planning to launch chat, you need to
know how to do chat right. Enroll in this three-session online course,
and you’ll learn:
• How to develop high-quality chat
• How to choose agents who can chat with customers
• How to measure the quality of your chat communication
• How to tell whether your team is succeeding at chat
During this short course, Leslie O'Flahavan will share real-life
successes in chat, including a brand case study from Jockey
International. Glean insights from their experiences with chat and
enhance your operations.
Participants must complete all three modules and an evaluation survey to
receive a certificate of completion. Please note: Participants do not
need to complete the homework assignment in order to receive the
certificate of completion.
Registration Rates:
- SOCAP Member: $99.00
- Non-Member: $149.00