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SOCAP Webinar Recordings
67 Presentations
0 Sections
Just Because It's Short Doesn't Mean It's Easy: How to Write Excellent Social Media Responses to Customers
Consumer Personalization and the Impact on Customer Care
Contact Center Coaching: You Talk the Talk Now Master Walking the Walk
Moving Your Voice of the Customer to the Next Level
Five Email Bad Habits That Make People Dislike You
Beyond CRM: Rethinking Customer Service in a Connected Digital Age
Are you Even Listening? Avoiding Consumer Meltdowns Through Effective Engagement
ChatHelper: Using AI Technology to Enhance the Customer Experience
How to Launch Text Message Customer Service
SOCAP's KPI Benchmark Study Results
Modern Customer Journey Mapping - Mapping the Full Experience
8 Steps to Expanding Your Comfort Zone
The Evolution of the Consumer Review Fairness Act
10 Things You Should STOP Writing to Customers in 2017: How to Better Write Email, Chat, Social Media, and SMS
Managing Customer Engagement in Organic Search
New Insights from SOCAP's Customer Engagement Framework
SOCAP's Annual Conference Insider's Edition Webinar
Non-Traditional Approaches to Operational and Strategic Measurement
Make mySOCAP Your SOCAP - Learn How This Engagement Tool Can Increase the Value of Your SOCAP Membership
Is Twitter the Next Call Center?
The Power of Praise: How to Leverage Positive Consumer Sentiment Data To Support Your Company's Mission
Rewire the Digital Customer Experience
Recall Causation Trends and the Top 5 Recall Resolutions for 2016
