Take a Gemba Walk and Learn What Your Customers Already Know About You Presentation: 59 min 8 sec Purchase
How to Assess Customer Service Agents’ Writing Skills Before (and After) You Hire Them Presentation: 58 min 47 sec Purchase
Exceptional Service, Exceptional Results: Building the Best Customer Experience for a Changing Customer Base Presentation: 51 min 35 sec Purchase
Managing Consumer Response in a Big Data World, Kashi GMO Case Study Presentation: 54 min 22 sec Purchase
5 Ways to Write Great Chat to Customers Plus a Plan for Measuring Chat Presentation: 59 min 39 sec Purchase
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