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Description
Most physicians will have to anticipate how and when to
initiate and navigate difficult conversations with their patients at some point
during their career, especially after an adverse outcome has occurred. Managing
a thoughtful approach and resolution process, however, can help you stay in the
exam room and out of the courtroom.
During the one-hour CME* webinar, When Things Go Wrong: Transparency and Management of Adverse Events, the risk management
and patient safety experts at the Cooperative of American Physicians (CAP) will
introduce the core elements of handling apology and disclosure and
will address basic concepts and key techniques for how to effectively (and
ineffectively) respond to complications arising from adverse events in patient
care.
The discussion will be
followed by audience Q&A. Physicians are invited to submit their
questions in advance at communications@CAPphysicians.com.
At the completion of this
activity, the attendee will be able to:
• Define an adverse event.
• Identify general regulatory reporting
requirements after an adverse event.
• Discuss what immediate mitigation steps
should be taken after an adverse event.
• Describe the elements of patient
disclosure and why it is necessary in post event monitoring.
• Recognize the importance of maintaining
a positive physician-patient relationship.
All registrants will receive the recording and slides once
they are available. Register now to access these materials
automatically after the live webinar.
*This
activity has been planned and implemented in accordance with the accreditation
requirements and policies of the Accreditation Council of Continuing
Medical Education/California Medical Association (ACCME/CMA) through The
Cooperative of American Physicians, Inc.
CAP designates this webinar for a maximum of 1.0 AMA PRA Category 1
Credit(s)™. Physicians should claim only the credit commensurate with the
extent of their participation in the activity.