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When Things Go Wrong: Transparency and Management of Adverse Events

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Most physicians will have to anticipate how and when to initiate and navigate difficult conversations with their patients at some point during their career, especially after an adverse outcome has occurred. Managing a thoughtful approach and resolution process, however, can help you stay in the exam room and out of the courtroom.

During the one-hour CME* webinar, When Things Go Wrong: Transparency and Management of Adverse Events, the risk management and patient safety experts at the Cooperative of American Physicians (CAP) will introduce the core elements of handling apology and disclosure and will address basic concepts and key techniques for how to effectively (and ineffectively) respond to complications arising from adverse events in patient care.

The discussion will be followed by audience Q&A. Physicians are invited to submit their questions in advance at

At the completion of this activity, the attendee will be able to:
• Define an adverse event.
• Identify general regulatory reporting requirements after an adverse event.
• Discuss what immediate mitigation steps should be taken after an adverse event.
• Describe the elements of patient disclosure and why it is necessary in post event monitoring.
• Recognize the importance of maintaining a positive physician-patient relationship.

All registrants will receive the recording and slides once they are available. Register now to access these materials automatically after the live webinar.

*This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council of Continuing Medical Education/California Medical Association (ACCME/CMA) through The Cooperative of American Physicians, Inc.

CAP designates this webinar for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


  • Rikki Valade

    Rikki Valade is a Senior Risk Management & Patient Safety Specialist with the Cooperative of American Physicians, Inc. She is part of the CAP Cares team that specializes in assisting members with adverse event management and grievances management. Rikki brings over twenty-five years of healthcare experience to CAP. In her most recent role as Clinical Risk Manager with MemorialCare Health System in Long Beach, Rikki worked for the Miller Children’s and Women’s Hospital as well as Long Beach Memorial Hospital overseeing its comprehensive risk reduction and prevention programs.

    A registered nurse, Rikki has worked for a variety of renown healthcare organizations, including Glendale Adventist Medical Center, Methodist Hospital of Southern California, and San Gabriel Valley Medical Center. Prior to joining CAP Rikki began her career as nurse in a range of clinical areas, including psychiatric nursing, medical surgical nursing, and hospice care. She eventually transitioned to a role in hospital Case Management for over 10 years before beginning her career in Risk Management for the past 10 years. She is a member of the Southern California Association for Healthcare Risk Management and the American Society for Healthcare Risk Management.

  • Lee McMullin

    A Certified Professional in Healthcare Risk Management with more than 30 years of experience in claims and risk management, Lee McMullin originally joined the organization 20+ years ago to provide claims and risk management consultation for CAP’s 24-hour Hotline. After working closely with the Risk Management and Patient Safety Department, in 2009 he transitioned to his current position with CAP Cares, an early intervention program designed to assist CAP members in managing adverse outcomes arising from patient care. Before joining the staff at CAP, Mr. McMullin gained extensive experience in both risk management and litigation-management services.

    Mr. McMullin is a graduate of the Litigation Program from the UCLA Post Graduate School of Law and holds a certificate in Administration of Justice from Los Angeles Valley College. In addition to his studies in biology and genetics at California State University, Northridge, he holds a number of certificates from the Pierce College School of Nursing, including the Nursing Critical Care Core Curriculum. In addition, Mr. McMullin was a nationally registered Emergency Medical Technician and Instructor.

    Mr. McMullin is a Past President of the Southern California Association of Healthcare Risk Management (SCAHRM).

June 16, 2021
Wed 12:00 PM PDT

Duration 1H 0M

This live web event has ended.

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