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Results You Can Count: Quantifying the Value of Case Management

Benjamin Becker, RN, MS

Description and CE information:
Using post-discharge follow-up calls to coordinate care across settings is an important element within an overall strategy to reduce readmissions and improve patient outcomes. This presentation provides a case study overview of how a centralized, system of post-discharge phone calls can improve efficiency, decreasing readmissions and emergency department visits. It includes metrics to quantify the value-add of efficient post-discharge follow-up to enhance patient experience measures and demonstrate case management value.

Learning Outcomes:

  1. Describe the elements of a successful case study for quantifying the value of case management using post-discharge follow-up calls
  2. Discuss potential challenges and solutions associated with using patient experience measures to demonstrate case management value
  3. Relate the use of data to evaluate core functions in case management to the need to demonstrate value

Credit Information:
The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s).
Activity code and Approval number will be awarded on your certificate of completion.

All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 5/29/2021