In a perfect world, providers could help people get healthy and stay healthy by addressing all the conditions that affect overall health. It’s called an “upstream”...

Case management must connect clients to the medical, social and community resources needed for optimal health. But payment gaps push case managers to work creatively...

Bullying in health care can be an interprofessional team sport. Left unaddressed, it taxes team dynamics, lowers self-esteem and team morale and negatively impacts...

No two patients are alike, so creating a care plan that both improves patient health and helps them meet their personal goals is a nuanced art. But expert...

With millions of new immigrants coming to our country each year, the need for awareness and skill development to communicate and advocate for individuals in a...

Process, outcome and patient satisfaction measures are an integral part of the health care landscape. This session will address that essential question, and outline...

​Patient engagement requires a patient who is ready to take action. But a serious diagnosis can produce a range of emotions in the patient--helplessness, anger and...

Healthcare professionals are some of the more stressed-out groups of workers, learning how to properly vent and process stress is critical for any case manager. Stress...

This webinar will cover communication, why it is so important in the healthcare setting, methods of communication, how to communicate effectively, and barriers and...

Case management is a collaborative process within the health and human services profession. While the roles of case managers may be different within each organization,...

In this webinar we will cover issues that case managers should know about dealing with clients with behavioral health issues, how the behavioral health issues impact...

The Affordable Care Act accelerated broader societal trends, pushing adoption of value-based payment models that elevate measurement and leverage technology for more...

Improving the health of populations is a national priority. For case managers, population health demands excellence in communication and patient engagement--and...

As the largest integrated health care system in the country, the VA was an early adopter of team-based care coordination and managing care transitions. This session...

The distance between acute care and a soft landing at home is becoming smaller. Under the Affordable Care Act, the CMS Innovation Center designated $500 million to...

The All of Us Research Program is a brand new initiative at the NIH focused on precision medicine. The goal of my presentation is to help raise awareness about this...

Savvy use of data and analytics holds the promise of supporting quality improvement, patient care delivery and care coordination across settings—all aspects of...

Many health professionals do not realize the importance of case management certification. Those that are certified can use it to negotiate salaries, act as a SME for...

Communicating with patients, administration, stakeholders, and colleagues requires different approaches and styles - communication and professional skills are not a...

"Violence is a common workplace hazard for healthcare workers. Case managers, as front-line healthcare providers, are often exposed to workplace violence. According to...

Many case managers may not be aware of federal government priorities and activities to address opioid misuse and overdose. Many of these professionals may not be aware...

The VA health system is the largest integrated health system in the country. To serve more than 9 million enrolled veterans every year, the VA systematically works to...

"Short-term list-based siloed inpatient or outpatient, medical or behavioral health case management designed to target short-term isolated problems in general patient...

​This session will focus on how new and experienced case managers can use the holistic case management model to effectively assist and empower clients and their...

​This webinar will focus on leveraging value based payment and digital health tools to improve efficiency and effectiveness of care.

This webinar will be an interactive discussion using case studies, visual graphics and demonstration to help case managers gain confidence in their abilities to help...

​Using post-discharge follow-up calls to coordinate care across settings is an important element within an overall strategy to reduce readmissions and improve patient...

​Public Policy impacts all of us in our daily living and our work environment in health care. Many see the headlines/news and seek either more in depth information or...

In this hilarious and content rich program, Author, Songwriter and SiriusXM Radio humorist Patrick Henry will deliver actionable ideas that will show how to lower...

The basic objective of The Code of Professional Conduct for Case Managers is to protect the public interest. Accordingly, the Code consists of Principles, Rules of...

The role of the professional case manager is changing rapidly. Health reform has called upon the industry to ensure that care delivered is efficient, effective, high...

CCMC’s Take a Listen™ podcast series features conversations with national thought leaders about trends in health care that affect case managers. These three-minute...

Palliative care is specialized health care for people living with a serious illness. This type of care is focused on providing relief from the symptoms and stress of a...

By 2025 over 75% of the U.S. workforce will be millennials who could revolutionize healthcare delivery across the country. Traditionally, most Americans receive their...

This session will assess lessons learned from community-focused case management pilot programs and demonstration projects. Julie Schilz will discuss how these lessons...

Social factors such as food and housing security, transportation and personal safety contribute to poor health outcomes. Case managers are the connectors for clients...