Speakers:

Samita Heslin, MD, MBA, MPH, MA, MS
April Feld, DNP, RN, CCM, CPHQ

Description:

In today’s value-based health care environment, improving the quality and experience of care while reducing the total cost is an expected demand for providers in any health care organization. With higher overall utilization, the Multi-Visit Patient (MVP) presents a clear opportunity for Health Systems to meet the needs of this population and address health inequities. This presents an additional opportunity as an integrated health system to improve care as an enterprise.

Stony Brook University Hospital [SBUH] is a 624-bed academic tertiary care hospital with ~100,000 ED visits and 30,000 inpatient visits annually. Our journey began with an extensive review of our visit data to determine what is an “MVP” by utilization standards. We ultimately developed a Care Management model that links our ED care management team to our outpatient care management team. To monitor our efforts, we created dashboards to visualize key important indicators.

In this session, the speakers will present one health system’s journey to understanding and addressing the needs of the Emergency Department (ED) Multi-Visit Patient [MVP], outline key takeaways and lessons learned.

Learning Outcomes:

• Define the Multi-Visit Patient (MVP) 
• Identify the team members to create an integrated Care Management strategy
• Evaluate key takeaways and lessons learned

Credit Information:

The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

This program has been pre-approved by The Commission to provide continuing education credit to CDMS® board certified disability managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

To earn contact hours/CEs: In order to earn your contact hour(s)/CE, you will have to watch the presentation in its entirety and complete the survey. Once both the presentation and survey are marked as complete, you will receive your Certificate of Completion. If you are a CCM, your CEs will automatically record in your CCMC account.

Disclosures:

All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 11/27/2026