Speaker:

Bryan Rivera, RN, MBA, CCM, CPHQ

Description:

Motivational Interviewing is a skill that transforms the way that clinicians help facilitate positive behavior change for patients. It shifts healthcare workers away from using the “righting reflex,” where we impulsively offer solutions when patients talk about problems or goals they want to achieve.

Clinicians always have an opportunity to encourage patients towards positive behavior change. The key is in three competencies: understanding the psychology of ambivalence, deciphering between change talk versus sustain talk, and being comfortable with reflective statements.

It is harder to convince patients to change than it is for patients to convince themselves to change. If we task ourselves with the convincing, then by default we must take the opposite stance of the patient. This causes resistance and subconsciously makes the patient want to defend the status quo (their current unhealthy behaviors).

Using the OARS technique of motivational interviewing (Open ended questions, Affirmations, Reflections, and Summarizing) can prompt patients to continue verbalizing and facilitate positive behavior change.

Learning Outcomes:

• Describe the components of Motivational Interviewing (MI) 
• Illustrate the differences between change talk and sustain talk and how to implement best practice for reflective statements
• Distinguish the value of using open-ended questions to encourage clients to pursue higher levels of action

Credit Information:

The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

This program has been pre-approved by The Commission to provide continuing education credit to CDMS® board certified disability managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

To earn contact hours/CEs: In order to earn your contact hour(s)/CE, you will have to watch the presentation in its entirety and complete the survey. Once both the presentation and survey are marked as complete, you will receive your Certificate of Completion. If you are a CCM, your CEs will automatically record in your CCMC account.

Disclosures:

All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 11/27/2026