Scott M. Krysztofiak, Psy.D.
Licensed Clinical Psychologist
Potomac Center, Inc.
During this unusual year marked by the uncertainty of virus transmission, we have all had to learn to adjust. We have adjusted our social habits; we have adjusted our prevention efforts; and we have adjusted our modes of communication. Even the most technology-phobic has tried a Zoom or Adobe Connect meeting. However, even as certified case managers are catching on, they may need practice and hints to improve communication with clients. Practice makes perfect.
This webinar will help improve case managers’ virtual communication skills. Specifically, this webinar will provide a practical approach to 1.) understanding how virtual communication differs from in-person encounters; 2.) improving over-communication techniques; and 3.) experimenting with new virtual approaches.
- Describe how to prepare for telehealth visits to ensure the best connection with the patient.
- Refine communication techniques to assure patients have adjusted to telehealth.
- Discuss how to pick up emotional cues in a virtual patient encounter, leading to better connections and outcomes.
- Engage virtually with a patient’s home environment and with family.
- Describe how ethical issues can be addressed during virtual meetings.
The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.
This program has been pre-approved by The Commission to provide continuing education credit to CDMS® board certified disability managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.
To earn contact hours/CEs: In order to earn your contact hour(s)/CE, you will have to watch the presentation in its entirety and complete the survey. Once both the presentation and survey are marked as complete, you will receive your Certificate of Completion. If you are a CCM, your CEs will automatically record in your CCMC account.
All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.
Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.
Expiration date: 01/31/2023