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Introduction to Moving

A basic introduction to the moving industry suitable for new recruits, part-time and seasonal staff members.  

The course covers:
  • Why Do We Move
  • Move Types
  • Phases Of A Move
  • Business Communication Skills
  • Professional Phone Handling
  • Introduction to Transport & Forwarding
  • Truck Transport
  • Rail Transport
  • Sea Shipment
  • Air Shipment
Course Time Requirement:  2 to 4 Hours

Course Objectives:
  • Identify key events that trigger moving which make it such a stressful activity
  • Learn the importance of empathy in customer service
  • Teach importance of professional business communication
  • Introduce move types and the phases of a move
  • Introduce various modes of transport