MCTP 1 - Introduction to Move Coordination
Introduction to Move Coordination includes: Why Do We Move | Move Types | Phases Of A Move | Business Communication | Professional Phone Handling
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Current Course Offerings
Note that the Move Coordinator Courses (MCTP) and Residential Sales Training Courses are offered at $50 each. Each program consists of 6 courses, but the programs are offered at $250 each. If you plan to complete the program, you can save $50 by purchasing the program bundle. These prices are available to IAM Members only. IAMX-Validated members are eligible for a 25% discount off all programs and courses at IAM Learning. Please contact iamlearning@mobilityex.com to discuss volume pricing plans for 10 students or more per year. Courses like the Liability, Transit Insurance and Claims Management Course and the Public Relations Course are sponsored courses offered as a free benefit to IAM members.
MCTP 2 - Initiation & Needs Analysis
This course covers the initial customer contact after initiation including the techniques for conducting a thorough customer needs analysis
MCTP 3 - The Move Plan
Based on the needs analysis and pre-move survey, we prepare a Move Plan for the Customer.
MCTP 4 - Introduction to Transport & Forwarding
This course covers the various modes of transport and how they are used for household goods shipments.
MCTP 5 - Managing Service Partners
The art of managing service partners that we entrust to take care of our customers.
MCTP 6 - Review & Final Assessment
This course reviews the information covered in the first 5 courses on Move Coordination Skills. A Final Assessment is included.
RSTP 1 - Residential Sales - The Pre-Move Survey
The Residential Sales Program is a comprehensive training program covering all aspects of the pre-move survey, sales skills, customer care and sales prospecting.
RSTP 2 - Residential Sales - Consultation
The consultation phase of the pre-move survey appointment.
RSTP 3 - Residential Sales - Move Plan
Course 3 in the Residential Sales Training Program
RSTP 4 - Residential Sales - Scheduling
The importance of ensuring customer satisfaction.
RSTP 5 - Residential Sales - Prospecting
How to prospect and generate your own leads.
RSTP 6 - Final Review & Assessment
A short final review followed by the Final Assessment and Assignments. Upon successful completion, you will receive the Certificate of Achievement for completion of...
MMC-1 US Military Move Coordination
US Military Move Coordination Training Course.
Liability, Transit Insurance & Claims Management
We are grateful to Reason Global Insurance, Ltd. for sponsoring our course on Liability, Transit Insurance & Claims Management. Each of these topics represents a...
Training Course Samples
Some sample previews of the Move Coordination Program, Residential Sales Program and the Military Move Coordination Course.