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This course covers the initial customer contact after initiation including the techniques for conducting a thorough customer needs analysis. Sections include:
- Introduction to Initiation & Needs Analysis
- Phone Initiation
- The Stages of Competence
- Written Initiation
- Response Practice
- Practice
- Exercises
This course is one part of the 6 part IAM Move Coordinator Training Program. Learners who successfully complete the 6 part program will receive a Certificate of Achievement for the IAM Move Coordinator Training Program. IAM Members may purchase each course for US$50 each or purchase the Program Bundle for a discounted US$250.
Please note that access to the course will expire 180 days after you purchase the course or bundle.
About the Course Instructor
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His experience has included designing and implementing innovative learning and professional development programs.
He currently resides in Washington, DC where he is President of Mobility Exchange LLC, a strategic consulting and technology company focused on serving the moving, relocation and mobility services industries.