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Technological advances are creating the potential for our industry to transform the customer experience. What are the opportunities and how can we leverage the possibilities to benefit our customers and our businesses? Join a panel discussion including one of the industry's major clients, a technology provider and an innovative moving company.
Executive Vice President, Residential Services - JK Moving Services
With more than 20 years of experience in household goods moving,
David Cox leads JK’s residential services division. Cox is responsible for
managing the residential team while ensuring strategic growth and profitability
across the division. By developing strong team members, providing the latest
technology, and developing efficient procedures, Cox ensures the business unit
maintains the highest level of customer service.
Prior to joining JK, Cox served in senior leadership roles with
some of the most prominent brands in the moving and storage industry, managing
every aspect of residential moving services from operations to quality
assurance. Previously, Cox served on the Board of Directors for the Pacific
Northwest Relocation Council and Big Brothers Big Sisters of Puget Sound.
Prior
to entering the relocation industry, Cox graduated from Carleton College in
Minnesota before serving two years in the Peace Corps teaching English to
students in Albania.
Sr. Project Manager, World Bank Group
CEO and Co-Founder, Yembo
Currently the CEO and
co-founder of Yembo - which uses computer vision, deep learning, and
advancements in web technology to create a new customer experience for
relocation with transparency and traceability throughout the
process.
President, Mobility
Exchange, LLC
Ray daSilva started his career in the mobility services
industry in 1978 as a moving consultant for Alaska
Orient Van Service, a United Van Lines agent in Anchorage, Alaska. He has held
positions in sales, management and executive roles based in Anchorage,
Honolulu, Singapore, London, Florida and Washington, DC. During his 23 years
with the Crown Worldwide Group, Ray served on its Executive Board where he
contributed to the growth of its global network of offices.
He played a key
role in developing Crown University, a visionary staff training and management
development program. Throughout his career, Ray has believed in the inherent
power of facilitating connectivity and collaboration within a fragmented
industry. This led him to contribute to the development of RedSky Mobility
Solutions, an innovative cloud based international move management system. He
currently serves as President of Mobility Exchange, LLC which develops and
implements collaborative technology solutions for the mobility services
industry in partnership with the IAM.
Practice Leader/Head of Relocation Risk, Willis Towers Watson
25 years of broad-based international business, management and HR experience in the international insurance, transportation and trade association industry. Held a number of senior managerial and executive leadership positions with trade and industry groups, leading a number of initiatives, including the drafting and implementation of a global quality and standards programs, transportation and security policy, as well as identifying changes in regulatory requirements and anticipating their impact on specific industry segments.
President, International Association of Movers
Charles
“Chuck” White has been involved in the moving industry since 1994 when he went
to work for Executive Moving Systems in Woodbridge, VA. Previous to that Chuck
worked as a high school teacher and football coach in Maryland and Northern
Virginia.
During
his time serving as Director of Sales & Marketing at Executive he was
elected to a volunteer position on the Executive Committee of the International
Association of Movers (IAM), formerly known as the Household Goods Forwards
Association of America (HHGFAA). He served on that Committee for four years and
in 2005 he joined the IAM staff as their Director of Government & Military
Relations. He
held that position for 10 years and in 2015 Chuck was promoted to the position
of Senior Vice President for the organization.
In
January, 2019, Chuck became the President of IAM.
