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Digital Transformation - The Customer Experience

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Thanks for participating.  We will post the webinar at IAM Learning and open a discussion forum there.

Contributors

  • David Cox

    Executive Vice President, Residential Services - JK Moving Services
    With more than 20 years of experience in household goods moving, David Cox leads JK’s residential services division. Cox is responsible for managing the residential team while ensuring strategic growth and profitability across the division. By developing strong team members, providing the latest technology, and developing efficient procedures, Cox ensures the business unit maintains the highest level of customer service.

    Prior to joining JK, Cox served in senior leadership roles with some of the most prominent brands in the moving and storage industry, managing every aspect of residential moving services from operations to quality assurance. Previously, Cox served on the Board of Directors for the Pacific Northwest Relocation Council and Big Brothers Big Sisters of Puget Sound.

    Prior to entering the relocation industry, Cox graduated from Carleton College in Minnesota before serving two years in the Peace Corps teaching English to students in Albania.

  • Ignacio Alcalde

    Sr. Project Manager, World Bank Group

  • Siddharth Mohan

    CEO and Co-Founder, Yembo
    Currently the CEO and co-founder of Yembo - which uses computer vision, deep learning, and advancements in web technology to create a new customer experience for relocation with transparency and traceability throughout the process.

  • Ray daSilva

    President, Mobility Exchange, LLC (Moderator)
    Ray daSilva started his career in the mobility services industry in 1978 as a moving consultant doing military services for Alaska Orient Van Service, a United Van Lines agent in Anchorage, Alaska. He held positions in sales, management and executive roles based in Anchorage, Honolulu, Singapore, London, Florida and Washington, DC. During his 23 years with the Crown Worldwide Group, Ray served on its Executive Board where he contributed to the growth of its global network of offices.

    He played a key role in developing Crown University, a visionary staff training and management development program. Throughout his career, Ray has believed in the inherent power of facilitating connectivity and collaboration within a fragmented industry. This led him to contribute to the development of RedSky Mobility Solutions, an innovative cloud based international move management system. He currently serves as President of Mobility Exchange, LLC which develops and implements collaborative technology solutions for the mobility services industry in partnership with the IAM.

  • Boris Populoh

    Practice Leader/Head of Relocation Risk, Willis Towers Watson
    25 years of broad-based international business, management and HR experience in the international insurance, transportation and trade association industry. Held a number of senior managerial and executive leadership positions with trade and industry groups, leading a number of initiatives, including the drafting and implementation of a global quality and standards programs, transportation and security policy, as well as identifying changes in regulatory requirements and anticipating their impact on specific industry segments.

  • Charles White

    President, International Association of Movers
    Charles “Chuck” White has been involved in the moving industry since 1994 when he went to work for Executive Moving Systems in Woodbridge, VA. Previous to that Chuck worked as a high school teacher and football coach in Maryland and Northern Virginia.

    During his time serving as Director of Sales & Marketing at Executive he was elected to a volunteer position on the Executive Committee of the International Association of Movers (IAM), formerly known as the Household Goods Forwards Association of America (HHGFAA). He served on that Committee for four years and in 2005 he joined the IAM staff as their Director of Government & Military Relations.

    He held that position for 10 years and in 2015 Chuck was promoted to the position of Senior Vice President for the organization.

    In January, 2019, Chuck became the President of IAM.

June 25, 2020
Thu 11:00 AM EDT

Duration 1H 0M

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