An ITE Learning Hub Webinar
Part of the Management Skills for Transportation Professionals, An ITE Online Interactive Workshop
Difficult people can be a drain on an organization and on you. An effective transportation manager needs the skills to manage all challenging personalities and the impact they have on the workplace. This webinar examines techniques to manage challenging personalities, and discusses methods to provide impactful performance feedback.
- Uncover the reasons that difficult people get under your skin so that you alleviate the stress and manage them objectively
- Learn the structure for firm, honest conversations
- Discover the format for giving directions that put the monkey on their back
- Learn the neuroscience behind performance assessments and what works or doesn’t