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Don’t Let Difficult People Drain You: Manage Them and Performance Assessments


An ITE Learning Hub Webinar
Part of the Management Skills for Transportation Professionals, An ITE Online Interactive Workshop

Difficult people can be a drain on an organization and on you. An effective transportation manager needs the skills to manage all challenging personalities and the impact they have on the workplace. This webinar examines techniques to manage challenging personalities, and discusses methods to provide impactful performance feedback.

Learning Objectives

  • Uncover the reasons that difficult people get under your skin so that you alleviate the stress and manage them objectively
  • Learn the structure for firm, honest conversations
  • Discover the format for giving directions that put the monkey on their back
  • Learn the neuroscience behind performance assessments and what works or doesn’t
Return to the Workshop Showcase Page for more information


  • Shelley Row, President and CEO

    Shelley Row Associates LLC, Annapolis, MD

August 15, 2019
Thu 3:00 PM EDT

Duration 1H 0M

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