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How can my team watch the webinar if we're all working remotely?

An unlimited number of people may watch the webinar from each specific office location. However, for everyone to earn a certificate and pdhs, each attendee must login to their own account, pass the quiz, and answer the evaluation questions.

If individuals need to create an account, they can do so via our member login webpage here. (Select the New Visitor Registration link)

For the LIVE Webinars:

  • Have the purchaser set up a screen share with the group. (You can use Microsoft Teams or whatever your offices prefers.) A number to call in for the audio will be provided at the beginning of each webinar. Please note that only one person is allowed to be signed into the purchasers account for the Live Webinars (if more people attempt to sign in they will be kicked out).
  • At the conclusion of the webinar a post-event email will be sent (about 15 minutes from the conclusion of the webinar) to the purchaser/registrant containing directions and a link to an attendance code. If the registrant does not receive the post event instructions email in their inbox, please check their spam/junk folder.
  • Participants (except for the purchaser) will then log into their own account in the Education Portal, search for the specific webinar and enter the attendance code to take the quiz. Most of our Live webinars are available as Recordings within 1 – 3 business days after they air should someone wish to watch it at a later date.

For the RECORDED Webinars:

  • You can have multiple people signed into the purchaser’s account at the same time to watch the recording.
  • An email to requesting the attendance code for that specific recording will need to be sent.
  • The participant will then login to their own account, find the specific webinar in the education portal, and use the attendance code to access the quiz from their own account.

How can multiple people from my office attend the webinar and receive credit?

Only one person from each office location needs to register for the Live Webinar. An unlimited number of people may watch the webinar from that office location. In order to earn a certificate, each attendee must pass the quiz and answer the evaluation questions. Additional connections such as other office locations or computers will require additional registrations.

When will I receive the email with the link to attend?

The Confirmation email is sent to you immediately after registration. The day before and the morning of the webinar, you will receive a Reminder email with the unique meeting URL which is sent from NCSEA: Please add this address to your contact list, so that messages are not stopped by your spam filter.

If you can’t find your reminder email, go to our website and log-in. Then click on the webinar title under Upcoming Webinars. Since you are already registered, it will take you directly to a page with a button that says, “Join Live Web Event”

How do I make sure the webinar will play on my system?

  • To ensure your computer is compatible for the live event, please perform a system check by clicking on the link or by typing it into your internet browser. Please perform the system check on the same computer you will use for the live event.
  • If your computer is compatible, you will receive a confirmation message on your screen and hear audio. Otherwise, please contact the Blue Sky Help Desk to resolve any issues. (888-364-8804)

How do I get audio?

You can listen through your computer speakers. If you have an audio problem, Blue Sky will provide a phone number to call.

Can I watch the webinar on my smartphone or tablet?


When will registration for the live webinar close?

Registration is open until the webinar begins.

Will I receive handouts?

Yes, the reminder email will contain a PDF of the slides, in two formats.

What if the question I submitted did not get answered?

If time runs out and your question is not answered, please contact the speaker via email. Each webinar speaker provides an email address at the end of the live session. Response time varies for unanswered questions, but every effort is made to respond in a timely manner.

 How will I receive my PDH certificate? How do the others in my office receive theirs?

Post-event instructions will appear on the screen after the live session ends. Also, an e-mail will be sent, immediately after the webinar, to each registrant containing instructions. This email must be shared with the other attendees at your location. Certificates are e-mailed directly to each attendee immediately after the quiz has been passed.

I passed the quiz, but didn't get my certificate. What should I do?

The certificate e-mail was likely blocked by your spam filter. Please check your spam filter to see if the e-mail landed there. Please add the e-mail address to your e-mail contact list. If you still do not receive your certificate, please contact us at and we will help resolve the issue.

I lost my certificate, how can I reprint it?

Login to your account in Path:

  • In the upper right-hand corner, click on your name
  • Click on the Certificates
  • Find the item you’d like the certificate for
  • Click on “view certificate” on the right side
  • In the lower left, click “Print” to print your certificate.

What is the deadline to take the quiz and receive a certificate?

There is no deadline to take the quiz and receive a certificate.

What are my payment options?

NCSEA only accepts credit card payments for live and recorded webinars.

How can I get a copy of my receipt?

Login to your account in Path:

  • In the upper right-hand corner, click on your name
  • Click on the Purchases tab
  • Find the item you’d like the receipt for
  • Click on that item
  • In the upper right-hand corner, select print or you can download a PDF

Where can I find the list of all the courses I have taken?

Login to your account in Path:

  • In the upper right-hand corner, click on your name
  • Click on either the “My Activity” or “My Live Web Events” tab

Cancellation Policy

NCSEA Webinars and Digital Events Cancellation and Refund Policies

Webinar Cancellation

By NCSEA: If a webinar is canceled by NCSEA, all registered attendees will be notified via email. NCSEA will issue a full refund if the event cannot be rescheduled. If the event is rescheduled and a registrant can not attend on the rescheduled date, NCSEA will offer a credit in the amount of the purchase price.

By Registrant/Attendee: Cancellations must be made at least 24 hours in advance of the webinar (or the first webinar in the case of a series or bundle) and in writing via email ( with the subject line "NCSEA Webinar Cancellation" and include the following in the body of the email: Title of Webinar, Order/Invoice Number, Name of Registrant, and Reason for Cancellation. No telephone refund requests will be accepted.

If the request has been approved, NCSEA can do one of the following:

  • Refund the amount back to the original order payment method (a $25 cancellation processing fee will be assessed)
  • Issue a full credit on the purchaser’s account that can be used towards a future webinar/event.

If you are unable to attend the webinar and the cancellation deadline has passed, a recording will be available (in most cases) in the Education Portal after the webinar has concluded.
Refunds are not granted due to attendee technology issues. It is your responsibility as the webinar attendee to test your computer setup prior to the start of the webinar.

On-Demand Purchases
All on-demand (recorded) webinars, courses, and series sales are final.