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NCSEA Webinars and Digital Events Cancellation and Refund Policies
Webinar Cancellation
By NCSEA: If a webinar is canceled by NCSEA, all registered attendees will be
notified via email. NCSEA will issue a full refund if the
event cannot be rescheduled. If the event is rescheduled and a registrant can
not attend on the rescheduled date, NCSEA will offer a credit in the amount of
the purchase price.
By Registrant/Attendee: Cancellations must be made at least 24 hours in advance of the webinar
(or the first webinar in the case of a series or bundle) and in writing via
email (
ncsea@ncsea.com) with
the subject line "NCSEA Webinar Cancellation" and include the following
in the body of the email: Title of Webinar, Order/Invoice Number, Name of Registrant,
and Reason for Cancellation. No telephone refund requests will be accepted.
If the request has been approved, NCSEA can do one of the
following:
- Refund the amount back to the original order payment method (a $25 cancellation processing fee will be assessed)
- Issue a full credit on the purchaser’s account that can be used towards a future webinar/event.
If you are unable to attend the webinar and the cancellation deadline has passed, a recording will be available (in most cases) in the Education Portal after the webinar has concluded.
Refunds are not granted due to attendee technology issues. It is your responsibility as the webinar attendee to test your computer setup prior to the start of the webinar.
On-Demand Purchases
All on-demand (recorded) webinars, courses, and series sales are final.