Description
The goal of any business is to give customers a lasting impression to keep them coming back. Thriving ranges and retailers lay the foundation for success with the hiring of its rock star employees and the training of employees who can become rock stars. During this session, we’ll cover our approach to elevating staff, customer service and the overall customer experience. covered include:
- Onboarding
- Impressions
- RSO’s
- Complaints
- Happy Employees = Happy, Repeat Customers
Contributors
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Amanda Justino
Born into a family of sportsmen where firearms were a part of life, Amanda has been around firearms since the age of eight years old. She often accompanied her father and his hobby, whether it be through hunting or sporting activities. Amanda attended many sporting clay and trap/skeet events at a young age, which she brought with her into her career as the Office Manager of RTSP, LLC, New Jersey’s first Premier 5 Star Range. She has been with the company for over two years and has been a part of their growth as RTSP opened their second 5 Star Range in December 2018. She is a firm believer in the Second Amendment and looks forward to a long-term bright future at RTSP where she can enjoy her passion of shooting, all while enthusiastically educating employees along the way.