Slide Deck (PDF)
SalesTraining-E5-What do customers really want.pdf
It has been reported on multiple fronts that the post-COVID landscape of retail has deteriorated into a state of disrepair that is driving more and more customers to do business online or through local delivery services. Surveys show that customers are willing and excited to visit physical retail stores again if, and only if, they up the experience quality.
In this session, we will go over the key elements of customer satisfaction, give techniques on how to dissect the processes in your store to correct the weak points, strengthen the positives, and bring the retail experience of your store to go beyond what customers are expecting.