(February 13, 2019)  Happy donors are generous donors, but what makes donors happy? Donor relations guru Wayne Olson shows you how to find new donors and tap into the things that make them happy to get bigger and better donations.

Participants will:

• Learn how to look at donor relations from the customer service lens
• How to discover what makes donors happy
• How to shepherd the best experience for donors

Presenter: Wayne Olson is a trainer, author and speaker. His books include The Disney Difference. Wayne has worked with many organizations to improve their donor and customer relations with excitement, humor and energy.