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Modernizing Your Fundraising Technology and Supporter Experience

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Description

Successful fundraising teams and development staff are focused more and more on creating meaningful supporter experiences, but to do so they need to capture data about the people they are trying to create those experiences with, and more modern ways to engage on their donor’s terms.

This webinar will bring together two nonprofits hailing from Boston, JFK Library & Foundation and the Greater Boston Food Bank, who are early in their journey to further digitize their constituent data, processes, and digital experiences through modern, integrated marketing and CRM technology.

They will share how they helped their organization create a vision, or as JFK Library puts it, their “moonshot” with technology. How they managed to get everyone aligned as to what the value would be, zoned in on use cases, and how they migrated and implemented modern nonprofit technologies and processes.

The folks from Salesforce.org will also share case studies and new research hot off the press that shared what nonprofits are doing, or not doing to succeed. For example, did you know that 83% of marketers say they are “batch and blasting” their constituents, and only 33% of fundraisers say they have “good data” in CRM?

Contributors

  • James Jenkins

    James Jenkins joined the Foundation in 2018 to advance the goals of the Annual Fund and Membership programs, including the Victura Society. James has spent most of his professional career in educational institutions focused on developing young people for lives of service, leadership, and courage for the common good. James also previously served as Executive Director of New Haven Farms, a nonprofit organization connecting health centers with collaborative partnerships in urban agriculture. James holds degrees from Davidson College, Middlebury College, and Yale Divinity School.

  • Erin Lee

    Erin Lee is enthusiastic about furthering The Greater Boston Food Bank’s (GBFB) mission to end hunger across Eastern Massachusetts in her role as Director of Revenue Operations. With more than 10 years of experience in the nonprofit sector and a master’s degree in Library and Information Science, Erin brings a unique perspective to database administration and revenue generation. Erin is currently the project manager for GBFB’s implementation of Salesforce’s Nonprofit Success Pack, Pardot, and additional technologies that will enable GBFB to raise more than $18 million annually.

  • Piper LeJeune

    Piper LeJeune is a Product Marketing Manager for Fundraising at Salesforce.org. She is passionate about helping nonprofits embrace technology as a way to connect with supporters in meaningful ways. Prior to Salesforce.org, Piper helped the The Salvation Army modernize their fundraising philosophy and tools after having gained key marketing insights and a user experience focus at Apple. Her background has been in entertainment, marketing, and tech for over a decade. 

July 17, 2019
Wed 1:00 PM EDT

Duration 1H 0M

This live web event has ended.

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