Ashleigh Allgood is a faculty member in the Department of Health Services Administration at the University of Alabama Birmingham. Her primary role is teaching undergraduate and graduate students quality improvement, project management, communication, teamwork, change management and strategic management principles. Ms. Allgood has ten years of experience guiding teams through quality and process improvement initiatives. She began her career developing and implementing evidence-based strategies to reduce avoidable hospitalizations among nursing home residents. Most of the projects that she has been involved in recently have been related to patient experience and healthcare utilization. Ms. Allgood has a background in healthcare simulation which she uses to test new systems and workflows prior to implementation. Ms. Allgood is a Certified Lean Six Sigma Black Belt and a Certified Professional in Healthcare Quality. She is currently pursuing a PhD in Medical Sociology where she is researching the intersection of trust and healthcare. Ms. Allgood is specifically interested in building a research portfolio around the social construct of trust and trust's impact on team performance and patient safety.